Terms & Conditions

Terms and Conditions

Last updated: March 6, 2021

Please read these terms and conditions carefully before using Our Service.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: United Kingdom

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Harrogate Film Festival Limited, The Haybarn, Parkhill, Walton Road, Wetherby, LS22 5DZ.

Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Harrogate Film Festival, accessible from www.harrogatefilm.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


All our events will run virtually online, which will not be affected by national lockdowns. We aim to run some in-person events where we can, which will bide by the following measures.

Coronavirus Training

Each in-person event will have a designated COVID-19 safety officer who will be trained to our COVID safe guidelines. This official training is provided by ScreenSkills. The certificates issued after successful completion of the training last for a six-month period.

Coronavirus policy on our tickets

Terms on our tickets will state:

  • - If a member of your household or you develop symptoms, you should not attend. You must follow NHS guidelines for testing and self-isolation.

  • - If someone is high risk to the virus, you are encouraged to not attend

  • - If you were at an event and someone developed symptoms within seven days of that day, you will need to self-isolate and inform the Festival so we can let visitors know, if you test positive.

Coronavirus policy at events

We will adhere to our specific event venues strict Covid-safe measures and follow their guidance on what we should be doing. Festival representatives will, however, have a number of safety questions and issue advice on the door of events before allowing people into our venues.

These will be:

  • Everyone should use the provided hand sanitizer on entry to the venue

  • Masks should be worn at all times in the venue and wholly cover your nose and mouth at all times whether indoors or outdoors

  • Two metre social distancing should be maintained at all times

  • Walkway systems, marked with tape, should be abided by, if enforced

  • Symptoms at events

  • If someone develops symptoms at an event, they will be asked to leave immediately, and the event will be closed down by the Festival safety officer. Everyone will then be advised follow NHS guidelines for testing and self-isolation.

National lockdown, in-person event cancellation

If an event can’t go ahead in person due to a national lockdown, all tickets will be transferred to the online, virtual version of the event, which was to run alongside the in-person event anyway. If a ticket booker does not want to attend the event virtually, they will be granted a full refund.


All tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these Terms and Conditions.

A valid ticket must be produced to get into an event. Removing any part of, altering or defacing the ticket may invalidate your ticket.

It is your responsibility to check your tickets as if a mistake has been made it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake.

We will not be responsible for any ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue.

Duplicates may be issued at the discretion of the Promoter or the venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the promoter reserve the right to provide alternative seats at an event to those specified on the ticket if the staging of the event reasonably requires, provided they are of no less value to that stated on the ticket.

Concessions can apply to over 65s, under 18s, those in receipt of means tested benefits and students. Proof of status must be shown. If you are eligible, please ensure you request your concessionary ticket at time of purchase as it may not be possible to offer a reimbursement retrospectively. We reserve the right to add or remove discounts at any time, only one discount type applies per ticket.

Registered disabled patrons may purchase a half-price ticket for themselves and a carer. Proof of status must be shown. If you require a wheelchair position pleases state at the time of booking as it may not be possible to accommodate a change retrospectively.

Price, payment and reservations

The price of the ticket shall be the price set at the time we accept your order. All prices set are inclusive of any applicable taxes.

No order will be accepted until we have received full payment.


Tickets can be collected from our box office, posted out, or printed at home if you book via our website.

There is no fee for print at home or collection from the appropriate venue for the event.

Tickets will only be delivered to the billing address of the debit card/credit card holder unless we specifically offer you the facility for tickets to be sent to an alternative address.

If your tickets are not being held at our Box Office, and you have not received your tickets from us 72 hours prior to the event, please contact us.

We reserve the right to make tickets available for collection at the venue box office. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary. Where there is not enough time to deliver tickets, you will be told at the point of purchase the arrangements for collection of your tickets. Where you are collecting your tickets from us in person, there will be no charge made for the service.

If you are collecting your tickets from the venue Box Office, please have your acknowledgement of order and the credit/debit card used to make the order with you. You will be able to collect your tickets up to 15 minutes prior to the start of the event.

Changes to an event

The organiser of the event and/or the venue reserves the right to make alterations to the publicised event programme where reasonably necessary.


Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled (subject to below) or where there is a material change to the programme of the event.

No ticket refunds will be given on the announcement of a subsequent special offer.

Where an event is cancelled or rescheduled (subject to below) by the venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause.

A ‘material’ change is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect.

Where an outdoor event is cancelled or curtailed because of adverse weather, we shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the venue or promoter’s rules.

Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change, cancellation or where the event has been rescheduled, prior to the rescheduled Event.

The refund for tickets equals at least the face value price paid or, if the face value has been reduced by the Promoter, the discounted face value price paid in accordance with our Code of Practice. In order to claim your refund, please apply in writing to your point of purchase, enclosing your complete unused tickets, if received, promptly (e.g. within 3 months from the date of the event). Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets except, at our discretion, where payment was made by cash.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

Cancelled/rescheduled events

It is your responsibility to ascertain whether an event has been cancelled or rescheduled and the date and time of any rescheduled event. Where an event is cancelled or rescheduled, We will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event.

It is your responsibility to inform us of any change to the contact address, telephone or email address you provide us with at the time of ordering.

Use of details and data protection

At Harrogate Film Festival we take your privacy seriously and will only use your personal information to administer your account, to provide the products and services you have requested from us and to tell you about forthcoming events you may be interested in. These details will include, where applicable, your name and contact details, credit/debit card or other payment details and special requirements such as those relating to any disability which may affect your chosen arrangement.

We will never sell your information to any third party organisation or allow any other organisation to use it for direct marketing unless you have agreed for us to share it.

If you have booked to see an event from a touring company and at the time of booking agreed to allow your details to be shared with the touring company, we will share your details accordingly.

If you have booked for a production where Harrogate Film Festival is acting as a ticket agent, and at the time of booking agreed to allow your details to be shared with the producing company, we will share your details accordingly.

Your information will be kept active for the period that you continue to be our customer and 5 years from your last purchase. After this point your record will be deactivated. Information collected by us will be stored and processed in databases owned solely by Harrogate Film Festival and Reel Events Limited.

To access your information either log in to your account online. Alternatively email info@harrogatefilm.co.uk

Full details on how we collect and process personal data can be found in our Privacy Statement which is available on our website or can be requested from Box Office.

Resale/use of tickets and property

You may not resell or transfer a ticket if prohibited by law. In addition, re-sales or transfers of tickets may be prohibited for certain events subject to specific Terms and Conditions of those events (for example but not exclusively limited to charity events or events where age restrictions may apply because of the content of the entertainment or licensing requirements).

Where a ticket is offered for resale in line with these Terms and Conditions, you must provide to the buyer full details of the ticket. Full details include, if printed on the ticket, the block or tier, row and seat number.

Buyers must also be made aware of these Terms and Conditions and any other Terms and Conditions that are specific to the event. You should check whether any special terms apply before offering a free ticket for resale. Free Tickets are often provided for specific reasons limiting their transferability.

Void tickets

Any ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to being ejected and liable to legal action.

Void tickets are non-refundable.

Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number. Any such restrictions shall be notified to you at the time you book the tickets. We reserve the right to cancel tickets purchased in excess of this number and without the venue or promoter’s agreement, without prior notice unless the purchase of an excess was due to our error.

Conditions of admission

The management of the venue reserves the right to refuse ticket holders admission to the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void.

The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the venue may remove a ticket holder who:

a. has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors; or

b. uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provide a breach of the peace; or

c. in the reasonable opinion of the venue is acting under the influence of alcohol or drugs;


d. fails, when required, to produce proof of identity or age.

You must comply with instructions and directions given by venue staff and stewards.

No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the example above.

Restrictions and prohibitions

The use of equipment for recording or transmitting (by digital or other means) an audio, visual or audio-visual material or any information or data inside any venue is strictly forbidden.

Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed.

Any recording made of an event in breach of these conditions shall belong to the promoter. The promoter and venue will not be liable for any loss, theft or damage to confiscated items.

By attending an event, ticket holders consent to filming and sound recording of themselves as members of the audience. The promoter may use such films and recordings (including any copies) without payment.

Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.

Mobile telephones and messaging equipment must be switched off during the event.

Alcohol may only be consumed in the public bars and other authorised areas. Only alcohol purchased on site may be consumed on the premises.

Smoking is not permitted unless within a designated smoking area (if any).

The following are not permitted within the venue:

a. animals (with the exception of assistance dogs);

b. laser pens;

c. your own food and drink (unless permitted by the venue);

d. any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and

e. illegal substances.

The management of the venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the venue as listed above.

Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed.

Ticket holders may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.

The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to seats for which you do not hold a ticket is strictly forbidden.

Health and safety

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

If ticket holders have any special requirement or concerns about any special effects which may be featured at the event, prior notice should be provided when ordering tickets. Special effects may include without limitation, sound audio visual, pyrotechnic effects or lighting effects.

Dispute resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: info@harrogatefilm.co.uk